Returns & Refunds

We offer a 30-day return period from delivery. This voluntary return period does not limit your statutory rights.

EU right of withdrawal

If you are a consumer in the European Union, you may withdraw from your purchase within 14 days after receiving your order without giving a reason. To exercise this right, send us a clear statement by email to support@isabellerose.co. You may use the model withdrawal form available under EU consumer rules, but it is not required. Please return the goods within 14 days after telling us you are withdrawing.

Return address

Send returns to:
Isabelle & Rose Lingerie
Waterstraat 10
8011 SZ Zwolle
The Netherlands

Return costs and condition

You are responsible for the direct cost of return shipping when returning an order because you changed your mind, unless applicable law requires otherwise. If an item is faulty, damaged, incorrect, or not as described, contact us; we will provide a remedy in accordance with your legal rights and cover reasonable return costs where required.

You may handle an item as reasonably necessary to assess its nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond that. For returns under our voluntary 30-day policy after the statutory withdrawal period, items must be clean, unworn and returned with their tags and components.

Refunds

For a valid withdrawal, we will reimburse payments, including the cost of standard outbound delivery, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever happens first. Refunds are made using the original payment method unless you agree otherwise. For returns made under our voluntary 30-day policy after the statutory withdrawal period, we will process the refund within 14 days after receiving and checking the returned goods.

Faulty or incorrect items

Please contact support@isabellerose.co if your item is faulty, damaged, incorrect or not as described. Nothing in this policy limits your mandatory consumer rights. Delays, pre-orders, sale items, or replacements do not remove rights provided by applicable law.